Privacy Policy

The company that owns this website and is in charge of the personal data you have provided, as well as the processing of these data, is IDENTZ HOME BRAND name of Merstegien Marketing Pvt. Limited, Pavoor Road, Padivattom, Cochin -682 024, INDIA

Any information to which we have access that enables us to identify you, such as your first or last names, email, street address, telephone numbers, type of device, debit or credit card number, etc., (henceforth, “Personal Data”) shall be stored and used in accordance with the provisions of this Privacy Policy.

• Purposes of processing:

1. To manage profiles, users and customers

2. To manage purchases and services, including the “IdentzHome Assurance Program”

3. To send information and advertising

4. To manage loyalty programs like Premium Customers and Art Editions Club

5. To prospect for sales and analyze preferences

6. To manage and provide personalized services and promotional campaigns; to send personalized benefits and deals

7. Satisfaction and quality of service surveys

8. Customer service

• Lawfulness:

1. Execution of sales contracts

2. Consent by the interested party

3. IdentzHome legitimate interest

4. Fulfilment of a legal obligation

5. Fulfilment of a contractual obligation

• Recipients: PYour personal data will not be shared with third parties, except for IdentzHome, as explicitly outlined in this Privacy Policy.
• Rights of the interested party: Access, rectification, erasure and objection, restriction and portability of their Personal Data.

Below are the conditions under which IdentzHome shall process your Personal Data when you provide them to us as a user of this website (www.lladro.com).

If you register in order to make a purchase, receive our newsletter or for any other reason; or if you allow us to send you communications on our products not directly related to purchases; or if you have asked to receive catalogs, deals, promotions or other advantages and benefits, the Personal Data you provide us shall be included in a database whose processing is the responsibility of IdentzHome, and these data shall only be used to send you information and advertisements of our products, in addition to the specific purposes you have requested in each section, such as to insure the figures you have purchased via the Lladró Assurance Program. Sending information and advertising is based on the consent requested of you each time, and the removal of this consent shall never condition the execution of the purchase or services contract that you have requested.

If you provide us with the Personal Data of third persons, you take responsibility for having informed them and gotten their consent for these data to be shared for the purposes indicated in this Privacy Policy.

Your Personal Data shall not otherwise be ceded, disclosed or modified without your prior consent, except for under legal obligation.

Your Personal Data shall be stored in our database as long as the relationship with you exists, depending on the purpose for which they were provided, and as long as you do not request their erasure.

Once the purpose has been achieved or one of the data protection rights has been exercised, your Personal Data shall be stored, duly blocked, for the legitimate periods provided for in case of any liability for IdentzHome. After these required periods have elapsed, your Personal Data will be deleted from our databases.

To deliver products and services aligned with your interests and improve your user experience, LLADRÓ may conduct audience segmentation; however, it never creates individualized profiles or personalizations that could identify or monitor the user. To form these segments, LLADRÓ may gather, analyze, and build a “user profile” based on the User’s interactions with the website and LLADRÓ.

This information allows LLADRÓ to improve the content sent to Users—either based on User consent or LLADRÓ’s legitimate interest—via email and telephone, if provided, while considering their activity. Moreover, LLADRÓ may produce aggregated and statistical reports for internal analysis and to gage the effectiveness of campaigns sent through these channels.

The development of these segmented audiences is based on LLADRÓ’s legitimate interest in handling the mentioned processing of User interaction data, while safeguarding consumer rights.

With regard to your Personal Data, at any time you may exercise your rights of access, rectification, erasure and portability, as well as restriction or objection to processing, and you may revoke your consent for the aforementioned cession of data by contacting the Data Protection Officer or the Data Controller at the addresses provided above.

In your request to exercise your rights, you should state the reason for your request, and we may request a copy of your national ID (DNI), passport or other valid document that identifies you before processing your request.

Likewise, if your request is not met, you may submit a complaint to the Spanish Data Protection Agency (www.aepd.es).

You guarantee that the Personal Data you have provided us are accurate and precise and pledge to notify us of any change or modification of them if relevant for the provision of our services. If you provide us with the Personal Data of third persons, you take responsibility for having informed them and gotten their consent for these data to be given for the purposes indicated in this Privacy Policy or in the different sections of this website. Any damage potentially caused to IDENTZ HOME or a third party for sharing erroneous or incomplete data or information, or for data provided without the consent of the affected party on the registration or purchase forms of this website, shall be the exclusive responsibility of the user who provided these data.

IDENTZ HOME shall process the Personal Data you provide for the following purposes:

1. To manage your registration as a user of this website both for the purposes of identification and to provide you access to the products and services that are available to registered users.

2. To manage fulfilment and execution of the sale contract of the products you have purchased or of any contract you have entered into via this website.

3. To offer customer service and address any issues, complaints, claims, questions, or suggestions raised by users through the website, by phone, or any other means, concerning matters related to products and services, as well as the functionalities of the website.

4. If you have subscribed to our newsletter, to inform you of our products and services via email or any other semibold of communication accessible by the data you have provided us.

5. To carry out general marketing campaigns and private sales.

IdentzHome may revise and update this Privacy Policy at any time. Any change to this Privacy Policy shall be published and communicated to the extent reasonable. In any case, we ask that you check this document frequently to ensure that you are always properly informed.

If you have any questions, wish to exercise any of your rights or have any doubts regarding this Privacy Policy and the way we process your Personal Data, you may get in touch with us at the following address: identzhome@gmail.com